p
patrick_azpim

Patrick P

@patrick_azpim

Senior IT Service Desk Technician

Filippine
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a dedicated IT Service Desk Technician with extensive experience in providing technical services including network connectivity, hardware, and software support. I specialize in diagnosing technical issues, managing ticketing systems like ServiceNow, and maintaining high service level agreements to ensure reliable operations for my team and clients.... Continua a leggere

Competenze

p
patrick_azpim
Patrick P
offline • 

Consulta i miei servizi

Assistenza tecnica
I will assist in IT concerns and customer services
A partire da15 USD / progettoMaggiori dettagli

Esperienza lavorativa

Senior IT Service Desk Technician

IMS • Full time

Sep 2019 - Jul 2025 • 5 yrs 10 mos

Identify and diagnose technical issues • Record queries in correct categorization in our ticketing tool (Service Now). • Support identified problems with appropriate solutions • Give suggestions to users for best practices in operating hardware and software tools • Monitor reported issues to maintain meeting agreed service level • Endorse unresolvable issues to the next line of support • Helped in building knowledge-based documentation. • Scrub tickets to analyze and give recommendations.