Peterson B

Customer Support & Inbox Management Specialist

Customer Finder • Freelance

May 2026 - Jul 2026 • 2 mos

Delivered professional customer support and inbox management services for e-commerce businesses, startups, agencies, and service-based companies, ensuring prompt communication and exceptional customer experiences. Managed customer enquiries through email, live chat, and messaging platforms while maintaining a friendly, professional, and solution-focused approach. Handled daily inbox management by organising emails, prioritising urgent requests, responding to customer enquiries, following up on unresolved issues, processing service requests, and maintaining accurate communication records. Assisted with order tracking, appointment confirmations, CRM updates, customer feedback management, and administrative support to improve overall business efficiency. Worked with Gmail, Outlook, Zendesk, Freshdesk, HubSpot CRM, Intercom, Slack, Google Workspace, Microsoft Office, and other customer support platforms to streamline communication and maintain organised workflows. Collaborated with business owners and teams to resolve customer concerns quickly, improve response times, and increase customer satisfaction. Known for excellent communication, patience, attention to detail, and strong problem-solving skills. Consistently maintained professionalism, confidentiality, and accuracy while handling multiple customer interactions and administrative responsibilities. Dedicated to helping businesses build lasting customer relationships by providing reliable support and efficient inbox management.

Executive Virtual Assistant | Email & Calendar Management

Executive Career Consulting Firm Seattle | Career Coaching Firm • Freelance

Mar 2026 - Jun 2026 • 3 mos

Provided dedicated executive virtual assistance to business owners, executives, consultants, and growing companies by managing daily administrative operations and ensuring smooth business workflows. Coordinated executive calendars, scheduled meetings, organised appointments, managed inboxes, prioritised emails, and handled confidential administrative tasks with professionalism and discretion. Supported executives by organising travel itineraries, preparing meeting agendas, maintaining digital records, updating CRM systems, creating reports, managing documents, and coordinating communication between clients, team members, and stakeholders. Improved productivity by streamlining administrative processes, reducing scheduling conflicts, and ensuring timely follow-ups on important tasks. Worked with Google Workspace, Microsoft Office, Outlook, Gmail, Calendly, Zoom, Slack, Trello, Asana, ClickUp, Notion, and CRM platforms to manage projects, monitor deadlines, and maintain organised workflows. Assisted with document preparation, spreadsheet management, task tracking, and business correspondence while maintaining exceptional attention to detail and confidentiality. Recognised for excellent organisational skills, proactive communication, problem-solving, and the ability to manage multiple priorities in fast-paced remote environments. Committed to helping executives save time, stay organised, and focus on strategic business growth through dependable executive support.

B2B Lead Generation & Web Research Specialist

Nexus Auto Transport • Freelance

Oct 2025 - Feb 2026 • 4 mos

Supported businesses, startups, sales teams, and marketing agencies by providing high-quality B2B lead generation, web research, and prospect list building services. Identified qualified decision-makers and collected accurate business information to help clients expand their outreach, generate sales opportunities, and grow their customer base. Conducted detailed internet research to find verified business contacts, company information, email addresses, LinkedIn profiles, phone numbers, websites, and industry-specific data. Built clean and organised lead lists using spreadsheets and CRM systems while ensuring data accuracy and relevance. Worked with tools including LinkedIn, LinkedIn Sales Navigator, Apollo.io, Google Search, Google Maps, Crunchbase, Hunter.io, ZoomInfo, Microsoft Excel, Google Sheets, and various CRM platforms to deliver targeted prospect databases. Performed market research, competitor analysis, data validation, contact verification, and database management to support business development campaigns. Maintained strict attention to detail, followed client-specific criteria, and consistently delivered accurate, duplicate-free lead lists within deadlines. Committed to helping businesses improve sales outreach, save time on prospecting, and connect with the right decision-makers through reliable research and lead generation support.