Praveen

Opertaions and Workforce Analyst

Lidl GB • Full time

Oct 2023 - Jan 2026 • 2 yrs 3 mos

• Managed end-to-end workforce coordination and resource scheduling for an operational unit of 60 headcount, with direct supervisory responsibility for a team of 10 across each operational cycle. • Executed real-time workforce reallocation and resource planning in response to unplanned capacity gaps, coordinating cross-functional communication to ensure zero disruption to service delivery. • Monitored and reported on shift-level KPIs and operational performance metrics, producing MIS reports that supported senior leadership decision-making and business performance reviews. • Managed escalation resolution within defined SLA frameworks, ensuring timely closure of operational issues and maintaining service continuity across all business hours. • Coordinated operational handovers, shift briefings, and inter-team communications across a 60-headcount organisation, maintaining information integrity and process continuity. • Maintained compliance documentation, operational records, and audit-ready reports in line with corporate governance and regulatory standards. Key Achievement: • Supported implementation of structured KPI tracking frameworks and MIS reporting processes, improving operational visibility and enabling data-driven performance management across the business unit.