Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Bwithkenson
@philusdignity
I Turn Ordinary Website Ideas Into Powerful Online Experiences
Nigeria
Inglese, Francese, Olandese, Russo, Portoghese, Italiano, Croato, Danese, Ebraico, Malgascia
Chi sono
I’m a professional website designer specializing in WordPress website design, directory website development, and Squarespace website design. I help businesses, entrepreneurs, and startups create professional websites that build trust and attract customers. Whether you need a WordPress business website, online directory, Squarespace website, Squarespace store, or complete website redesign, I deliver modern, responsive, user friendly, and SEO friendly websites tailored to your goals. From custom website design and development to redesign and optimization, I'm here to bring your vision to life.
Competenze
Bwithkenson
offline •
Consulta i miei servizi
Gestione CRM
I will automate gorgias helpdesk integrate zendesk suitedash zoho shopify support
Automazioni email
I will build gohighlevel CRM workflow automation and lead follow up
Portfolio
Esperienza lavorativa
Customer Service & CRM Expert (E-Commerce)
Confidential DTC E-Commerce Brand (Shopify) • Freelance
May 2025 - Present • 1 yr 5 mos
Customer Service & CRM Specialist supporting high-volume Shopify e-commerce brands generating $100K+ monthly revenue. Responsible for designing, managing, and optimizing end-to-end customer support systems across email, live chat, and CRM platforms to ensure fast response times, high CSAT, and scalable operations. Key responsibilities and achievements: Managed high-volume customer support across Email and Live Chat for a fast-growing DTC brand Built and optimized Zendesk support workflows, including: Ticket routing and automation rules SLA tracking and escalation logic Macro templates for faster response times Integrated Shopify + Zendesk + CRM automation to sync orders, refunds, shipping updates, and customer data Designed customer lifecycle workflows (order confirmation, shipping issues, refunds, chargebacks, post-purchase support) Created support dashboards and reporting to track: First response time Resolution time Ticket volume by category Agent performance Reduced support backlog and improved response speed by implementing automation-first processes Collaborated with fulfillment and operations teams to resolve order and delivery issues efficiently Supported brands operating in fast-paced, high-ticket, high-volume environments Experienced in building scalable customer service systems, not just answering tickets.
