Stephanie R.

Senior Account Manager / Project Manager

GROW AI • Full time

Nov 2023 - Present • 2 yrs 11 mos

- Architected marketing automation infrastructure (Manychat, Make.com, Google Sheets, Shopify) across 15+ concurrent client implementations, cutting manual workload 40% and standardizing lead lifecycle management portfolio-wide - Built standardized operational reporting frameworks in Notion, Asana, Loom, and Slack that gave cross-functional teams of up to 10 (designers, developers, CS, vendors) real-time visibility, improving delivery consistency across 15+ concurrent initiatives - Owned end-to-end systems delivery for 65+ client implementations, managing automation builds and timelines from 1 week to 12 months while maintaining data accuracy across the portfolio - Designed a vendor performance and deliverable-scope system that eliminated scope creep and improved client satisfaction outcomes - Redesigned company-wide client onboarding end to end, cutting onboarding time and closing handoff gaps between marketing, sales, creative, and customer success - Administered an automated reporting dashboard syncing Shopify and Manychat data into Google Sheets via Make.com, ensuring accurate, real-time performance visibility across client portfolios

Project Manager / Client Delivery (This entry contains work from my own agency as well)

School of Bots • Full time

Apr 2021 - Nov 2023 • 2 yrs 7 mos

- Constructed and led automation implementation for enterprise clients (Mindvalley, Foundr Magazine, Manychat), driving a 522% lift in client registrations (Mindvalley), 10% revenue growth (Foundr Magazine) through Manychat/Make.com integrations - Owned technical integration and stakeholder coordination across cross-functional teams to launch enterprise automation campaigns on time and within scope - Engaged directly by Manychat to build and execute the platform's own waitlist automation campaign, generating 1,500+ qualified leads through custom Manychat/Make.com integrations - Selected by Manychat to present the 1,500+ lead waitlist campaign as a featured case study at Manychat's 2021 Instagram Summit, establishing recognized subject-matter expertise in the automation space - Diagnosed and rebuilt an underperforming sales funnel for one client, lifting conversion from 2% to 11% through optimized chatbot automation workflow and process redesign - Founded and produced an original chatbot marketing summit (6 speakers) for a self-built audience, building the full automation infrastructure in Manychat and Kartra including email sequences, chatbot reminders, and behavior-triggered logic; Subsequently leveraged a strategic marketing flow to monetize session replays as a standalone revenue stream - Served as resident chatbot expert for the Atlanta Black Chambers of Commerce for their BrandTech event - Coached mastermind members at Marketing by Monrae through biweekly strategy calls, guiding Manychat bot-building, software adoption, and case study review

Digital Marketing Manager, Executive Business Coach, Program Director

Tyler New Media • Full time

Jun 2017 - Apr 2021 • 3 yrs 10 mos

- Engaged as an independent contractor on three separate occasions across four roles at this organization: Assistant, Digital Marketing Manager, Executive Business Coach, and Program Director. - Owned end-to-end program infrastructure in LearnDash for 500+ active participants, redesigning onboarding, engagement, and retention systems while sustaining $60K in monthly recurring revenue - Rebuilt program SOP structure and process design, improving operational efficiency by 75% - Built a retention communications framework and relationship-building protocol that lifted program retention by 25% - Managed a 90+ account portfolio across industries, sustaining $75K in monthly revenue through structured account planning and relationship systems - Built cross-functional support structure for 10 high-priority entrepreneurial clients, guiding them from startup phase to six-figure revenue within 12 months - Directed logistics, vendor management, and campaign systems for live events generating $1M+ per launch - Selected three times as a speaker for the company's flagship conference (600+ attendees), presenting on Manychat chatbot automation business strategy - Planned and executed multi-channel campaign systems for company events and product launches, managing creative assets and cross-team dependencies - Redesigned content and design workflows, cutting team workload by 8 hours weekly through process optimization - Built and maintained weekly Manychat marketing automations for a community of entrepreneurs, then amplified those systems for an additional company income stream - Designed and delivered Manychat workshops for Mastermind clients, translating technical automation concepts into practical training for a non-technical audience