
Poly B
Business Process Improvement Consultant
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Esperienza lavorativa
Founder & Business Process Improvement Consultant
Ocean • Lavoratore autonomo
Dec 2025 - Present • 8 mos
Ocean of Greens · Self-employed Dec 2025 - Present · 9 mos Kolkata, West Bengal, India · Hybrid Business Process Improvement Consultant I help organizations improve operational performance by identifying process inefficiencies, strengthening process controls, and delivering practical improvement recommendations. My consulting approach focuses on independent process reviews that enable sustainable operational excellence. Key areas of expertise: Process Health Checks Business Process Reviews & Assessments Business Process Diagnostics Root Cause Analysis Process Documentation & SOP Development Process Governance & Control Reviews Continuous Improvement Operational Risk Reduction Practical Improvement Roadmaps Typical client outcomes: ✔ Improved process visibility ✔ Reduced operational risk ✔ Stronger process controls ✔ Prioritized improvement opportunities ✔ Enhanced operational efficiency
Quality Expert
BT • Full time
Aug 2014 - Sep 2024 • 10 yrs 1 mo
Worked on process improvement initiatives to enhance product quality Performed Root Cause Analysis using 5 Why and Fishbone Diagram Identified and reduced process waste using Lean principles Improved process efficiency through standardization and better workflow practices Collaborated with cross-functional teams to resolve quality issues. Skills: Process Improvement Continuous Improvement Root Cause Analysis (RCA) Process Auditing Continuous Improvement 5 WHY Analysis Fishbone Analysis Quality Control Root Cause Analysis Quality Management