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Fiverr Pro
Italiano
$
USD
Praveen Kumar S
@praveen_23s
Chargebacks Specialist
India
Inglese
Chi sono
I’m a chargeback specialist with 4+ years of experience across merchant and issuer environments. At TCS, I handled Apple disputes in a merchant setup, managing incoming fraud and customer chargebacks, reviewing cases, and preparing representments. At Revolut, I worked on the issuer side handling Visa and Mastercard disputes, ensuring accurate review and compliance. I focus on high-volume case handling with strong attention to detail and timely resolution.
Competenze
Praveen Kumar S
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Banca
I will handle end to end chargebacks management
Esperienza lavorativa
Chargebacks Specialist
Revolut • Full time
Oct 2023 - Present • 2 yrs 7 mos
• Handling high-risk disputes involving high dollar amounts and Premier customers, ensuring customer satisfaction and Compliance with PSD2 requirements. • Reviewing customer profiles, transaction patterns, identifying anomalies that may indicate fraud and raising UAR. • Monitor chargeback performance and identify areas of Improvement. Achieved a 95% success rate in chargeback recovery. • Reviewing the evidence provided by the merchant and making decisions to raise Pre- arbitration and Arbitration. • Reviewing Jira tickets raised by chargeback analysts for refund approval and case consultations.
Chargeback Analyst
Tata Consultancy Services • Full time
Oct 2021 - Sep 2023 • 1 yr 11 mos
• Investigate and analyze debit card fraud cases, review transaction data, customer profiles, and relevant information to determine the legitimacy of transactions and identify patterns or anomalies that may indicate fraud. • Monitoring institutional and customer transactions for suspicious activity, flagged certain transactions and accounts. • Monitoring queues and identify high risk transactions within the business portfolio and analyzing customers feedback to identify potential fraud resulting in prevention of fraudulent transactions. • Handling Reg-E disputes, stayed updated on regulatory practices in financial crimes and other laws affecting chargeback dispute processing. • Conducted end-to-end investigations, decision making and Chargeback initiation for disputed Transactions, using MasterCard and Visa rules and regulations.
