Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Cess L
@princessbsn
A Fiverr seller ready to assist you!
Filippine
Inglese, Tagalog
Chi sono
Hi Good Day! My name is Princess I am an Amazon VA and Customer Support Specialist with 3+ years of BPO experience handling chat, email, outbound calls, and back-office support for Amazon PH, T-Mobile, Lyft, and Nike. I specialize in Amazon product listing, FBM & FBA order processing, account health, customer support, and case management using Seller Central, Zendesk, Google Workspace, Canva, and ChatGPT. I also have experience in academic writing, tutoring, and research writing. I am dependable, detail-oriented, easy to work with, and committed to delivering quality work on time. Thank you!
Competenze
Cess L
offline •
Consulta i miei servizi
Scrittura di discorsi
I will write an informative, persuasive, and argumentative speech
Traduzione
I will translate english to filipino, filipino to english for you
Esperienza lavorativa
Customer Support Representative — Chat, Email, Outbound and Back Office
Nike • Full time
Mar 2023 - Apr 2026 • 3 yrs 1 mo
• Delivered accurate, high-quality customer resolutions across chat and email channels while consistently hitting top-tier quality score benchmarks. • Managed document verification through email and outbound calls for two months, handling a fast-paced queue with strong attention to detail and problem-solving. • Ran back-office and sales support for 10 months by verifying customer information, keeping data accurate and following up with customers to strengthen retention. • Juggled multiple live chat conversations simultaneously without sacrificing quality, making sure every concern was fully resolved within target handling times.
Customer Support Representative — Chat and Voice
T-Mobile • Full time
May 2021 - Oct 2021 • 5 mos
• Handled a high volume of customer interactions (roughly 95% live chat and 5% outbound calls), delivering prompt and accurate support on every contact. • Managed several live chat queues at the same time while keeping quality scores up and making sure each customer left with their concern fully resolved.
Customer Support Representative — Email and Back Office
Lyft • Part time
May 2019 - Aug 2019 • 3 mos
• Delivered accurate, high-quality customer resolutions across email channels while consistently hitting top-tier quality score benchmarks. • Managed document verification through email for two months, handling a fast-paced queue with strong attention to detail and problem-solving. • Ran back-office and sales support for 2 months by verifying Lyft driver information, keeping data accurate and following up with customers to strengthen retention.
3 Recensioni
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Valutazione dettagliata
- Livello di comunicazione del venditore
- Consiglia a un amico
- Servizio conforme alla descrizione
1-3 di 3 recensioni
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Più rilevante
komkhn
Stati Uniti
Risposta del venditore
Utile?
ashleyfalzarano
Cliente abituale
Stati Uniti
This is my second time working with Princess and I am very pleased yet again! She's a wonderful seller, very friendly, and always delivers amazing work!! Thank you again!
Utile?
ashleyfalzarano
Cliente abituale
Stati Uniti
Very respectful and understanding. Will give you ideas and work with you as much as she can. Her work is very professional and looked great, even delivered early! She is very knowledgable and knows what she's doing. Highly recommend buying from her, you won't be disappointed! Thank you!!
Risposta del venditore
Utile?
