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priyadharshi139

Priyadharshinim

@priyadharshi139

Implementing Freshworks Products Like EX and CX

India
Inglese, Tamil
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi, I’m Priyadharshini—a solutions specialist dedicated to optimizing employee and customer experiences (EX & CX). I help businesses configure, automate, and seamlessly implement Freshworks products (Freshdesk, Freshservice, and CRM tools). What I deliver: • End-to-end Freshworks setup & onboarding • Ticket routing, SLA policies, and automated workflows • Custom portal configurations & self-service portals • API/webhook automations and data integrity checks Let’s streamline your operations and elevate your customer support. Send a message to get started!... Continua a leggere

Competenze

p
priyadharshi139
Priyadharshinim
offline • 

Consulta i miei servizi

Installazione del software
I will set up, configure, and automate freshdesk and freshservice
A partire da20 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Saasone_Consulting Services

ITSM Implementation Engineer

Saasone Consulting Services • Full time

Dec 2024 - Present • 1 yr 10 mos

Specializing in end-to-end ITSM setup, workflow automation, and service desk optimization. Key Responsibilities & Achievements: • Implemented and customized Freshservice and Freshdesk environments, including Incident, Service Request, and ticket lifecycle workflows. • Configured automated ticket dispatch, multi-tier SLA escalation policies, and departmental routing rules. • Designed structured Employee Service Catalogs and self-service knowledge base portals to streamline internal IT requests. • Automated multi-stage approval processes and recurring operational tasks to improve team resolution efficiency.