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Fiverr Pro
Italiano
$
USD
Priyanka S
@priyankasriv497
Junior Analyst Product Support Engineer
India
Inglese
Chi sono
I am a data-driven analyst with over 3 years of experience in insights consulting and product support. I specialize in converting complex data into clear business recommendations using SQL, Python, and Tableau. I have a strong track record of stakeholder management and trend analysis across FMCG, banking, and SaaS sectors.
Competenze
Priyanka S
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Ricerca di mercato
I will do social listening, research and insights reports for you
Esperienza lavorativa
Junior Analyst (Product Support Engineer)
Genesys • Full time
Mar 2024 - Present • 2 yrs 5 mos
Expertly diagnose and resolve complex technical issues reported by customers through detailed log analysis and root cause identification. Consistently handle incidents within defined SLAs to maintain customer satisfaction. Serve as the primary liaison between customers and the Development team using JIRA to prioritize issues and monitor resolution progress. Create and maintain technical documentation including FAQs and troubleshooting guides.
