Muhammad K

Operations Team Lead

Mar 2023 - Feb 2024 • 11 mos

Spearheaded the automation of real-time insights, consistently surpassing SLAs and driving measurable improvements in operational efficiency. Took ownership of day-to-day operations, leading cross-functional teams with a focus on collaboration, performance excellence, and continuous improvement. Influenced decision-making, optimized resource management, and contributed directly to revenue growth and client satisfaction. Identified and resolved critical vulnerabilities in Apache Tomcat, WebSphere, HCL Unica, and Interact, strengthening system security and reliability.

Technical Support - AMS Professional

Dec 2020 - Mar 2023 • 2 yrs 3 mos

Delivered technical assistance and end-to-end application support to ensure seamless business operations for clients. Focused on enhancing system reliability, troubleshooting complex issues, and enabling clients to achieve operational excellence through IBM technologies. Acted as a Technical Support Professional within the AMS division, responsible for identifying, analyzing, and resolving critical issues impacting customer business processes. Managed the entire incident lifecycle from investigation and diagnosis to implementing fixes or providing sustainable workarounds ensuring minimal downtime and maximum customer satisfaction.

Technical Support Consultant

Dec 2019 - Dec 2020 • 1 yr

Demonstrated expertise in IBM Middleware AppConnect administration and operations, enabling seamless integration across complex middleware systems. Efficiently managed Linux system administration and leveraged Bash/Perl scripting to automate processes and maintain high availability in clustered environments. Encompassed extensive involvement in HCL UNICA development, operations, and administration, serving as the primary CVM marketing tool for Vodafone Qatar’s Telco projects. Applied strong DevOps and Agile practices to collaborate across teams, ensuring effective problem resolution and root cause analysis.