Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Faizan Haider
@qainsightpro
Quality Assurance Specialist
Pakistan
Chi sono
Senior Quality Assurance professional with experience in customer support quality monitoring, call evaluations, SOP compliance, KPI reporting, and agent performance improvement. I help businesses improve their customer service quality through detailed audits, feedback, and actionable recommendations.
Competenze
Faizan Haider
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Business
I will provide professional quality assurance and call monitoring services
Assistenza clienti
I will create QA scorecards and sop checklists for customer support teams
Esperienza lavorativa
Senior Quality Assurance Supervisor
Fintech • Full time
Feb 2026 - Present • 6 mos
Responsible for monitoring live and recorded customer calls, evaluating agent performance, ensuring SOP compliance, preparing QA reports, KPI analysis, and providing coaching feedback.
