Fazlay R

CRM Specialist & Sales Director

Cloud and Commerce • Full time

Apr 2025 - Present • 1 yr 5 mos

Driving revenue growth and optimizing sales operations across the APAC region. Responsible for end-to-end sales process management, from strategy to execution, ensuring a seamless customer journey and high conversion rates. 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔: -𝐋𝐞𝐚𝐝 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐞 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐬𝐚𝐥𝐞𝐬 𝐟𝐮𝐧𝐧𝐞𝐥 𝐭𝐨 𝐦𝐚𝐱𝐢𝐦𝐢𝐳𝐞 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐚𝐧𝐝 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧. -𝐎𝐯𝐞𝐫𝐬𝐞𝐞 𝐂𝐑𝐌 𝐬𝐞𝐭𝐮𝐩, 𝐜𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐥𝐞𝐚𝐝 𝐭𝐫𝐚𝐜𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠. -𝐏𝐥𝐚𝐧 𝐚𝐧𝐝 𝐞𝐱𝐞𝐜𝐮𝐭𝐞 𝐭𝐚𝐫𝐠𝐞𝐭𝐞𝐝 𝐞𝐦𝐚𝐢𝐥 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐜𝐚𝐦𝐩𝐚𝐢𝐠𝐧𝐬 𝐭𝐨 𝐧𝐮𝐫𝐭𝐮𝐫𝐞 𝐩𝐫𝐨𝐬𝐩𝐞𝐜𝐭𝐬 𝐚𝐧𝐝 𝐞𝐧𝐠𝐚𝐠𝐞 𝐜𝐥𝐢𝐞𝐧𝐭𝐬. -𝐏𝐫𝐨𝐯𝐢𝐝𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐝𝐢𝐫𝐞𝐜𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐭𝐨 𝐭𝐡𝐞 𝐬𝐚𝐥𝐞𝐬 𝐭𝐞𝐚𝐦, 𝐞𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐭𝐚𝐫𝐠𝐞𝐭𝐬 𝐚𝐫𝐞 𝐦𝐞𝐭. -𝐂𝐨𝐧𝐝𝐮𝐜𝐭 𝐝𝐚𝐭𝐚 𝐜𝐥𝐞𝐚𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐞𝐧𝐫𝐢𝐜𝐡𝐦𝐞𝐧𝐭 𝐭𝐨 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞 𝐚𝐧𝐝 𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐬𝐚𝐥𝐞𝐬 𝐢𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞. -𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞 𝐰𝐢𝐭𝐡 𝐜𝐫𝐨𝐬𝐬-𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐭𝐞𝐚𝐦𝐬 𝐭𝐨 𝐚𝐥𝐢𝐠𝐧 𝐬𝐚𝐥𝐞𝐬 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐰𝐢𝐭𝐡 𝐨𝐯𝐞𝐫𝐚𝐥𝐥 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞𝐬.

CRM specialist and COO

Hasty Head Ltd • Full time

Jan 2024 - Jun 2025 • 1 yr 5 mos

As the 𝐂𝐎𝐎 (𝐂𝐡𝐢𝐞𝐟 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐎𝐟𝐟𝐢𝐜𝐞𝐫) at 𝐇𝐚𝐬𝐭𝐲 𝐇𝐞𝐚𝐝 𝐋𝐭𝐝, I oversee the operational excellence, growth strategy, and cross-departmental execution that power our full-service digital agency and software company. We specialize in branding, web design, development, and digital product solutions, empowering startups and enterprises to scale with purpose and precision. Our mission is to deliver intuitive, scalable, and results-driven digital solutions that accelerate client growth and innovation. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Streamline and optimize workflows across design, development, marketing, and client management teams to ensure efficiency, quality, and timely project delivery. 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐆𝐫𝐨𝐰𝐭𝐡 & 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠: Work closely with the CEO and leadership team to define business goals, identify new market opportunities, and implement data-driven strategies that drive sustainable growth. 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 & 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬: Oversee project delivery standards, client satisfaction, and long-term relationship building, ensuring alignment between creative vision and operational execution. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 & 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Supervise the execution and performance of our digital products under sub-brands: 𝐔𝐈𝐀𝐫𝐤: Ready-to-use UI kits, Figma templates, and design systems. 𝐂𝐨𝐝𝐞𝐀𝐫𝐤: Pre-built development components and templates for Next.js, React.js, and Shopify. 𝐓𝐞𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Lead and mentor a multidisciplinary team of designers, developers, and strategists, fostering collaboration, accountability, and a culture of continuous improvement. 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠: Monitor key performance metrics, budgets, and project profitability to ensure operational alignment with company objectives.

Senior Project Lead and Business Analyst

Digital Agency Nordic • Full time

Oct 2019 - Dec 2024 • 5 yrs 2 mos

• Develop a detailed project plan to track progress • Responsible for making reports on the basis of customer lists and provided data. • Analyzing the sales growth and per year income and overall growth rate. • Responsible for finding out the listed companies competitors, buyers, suppliers and new entrants. • Recommend website, and responsible management employees for the particular department to the clients. • Reach out to prospects by searching for potential companies using a special scoring system. The expected activity level is 10- 12 lead generations per hour. • Generating leads from provided data that are processed by the data analyst as a new opportunity to build up communication with potential customers.