Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Rada T
@radatanackovic
Customer Support Specialist
Serbia
Inglese, Tedesco, Serbo
Chi sono
Driven Live Chat & Email Customer Support & Retention Specialist with a proven track record in high-volume tech & e-commerce. Experienced in managing customer inquiries, boosting user retention, and delivering top-tier service for international companies like Donkey Republic and Wolt (DoorDash). Proficient in Zendesk, Intercom, and CRM tools, offering professional multi-lingual support in English, German,, Serbian, Croatian, and Bosnian.
Competenze
Rada T
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza clienti
I will provide professional nonvoice ecommerce chat support via zendesk and intercom
Assistenza clienti
I will be your expert beauty and cosmetics customer support agent
Portfolio
Esperienza lavorativa
Technical Support Specialist
MAHLE
Aug 2024 - May 2025 • 9 mos
Resolved high-level technical inquiries for DACH (German-speaking) and Spanish markets via Zendesk. Coordinated communication between international teams to ensure fast and accurate service delivery within a Spanish-German corporate environment.
Sales Development Representative & Multilingual Customer Operations Specialist
Wolt
Feb 2021 - Jul 2024 • 3 yrs 5 mos
Managed high-volume operations across a tri-sided marketplace for the German market. Executed courier fleet coordination, route tracking, and live problem-solving. Provided B2B support for Venue Partners and handled outbound merchant acquisition and lead generation.
Remote Customer Support Specialist
The Body Shop • Freelance
Jan 2013 - Jan 2013 • 0 mos
Provided multichannel e-commerce customer support for beauty and skincare products. Assisted online shoppers with order tracking, product recommendations, and cart recovery while ensuring brand alignment and post-purchase satisfaction.
