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rafael_htb

Rafael P

@rafael_htb

Support Analyst

Brasile
Inglese, Portoghese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a professional with solid experience in Help Desk for e-commerce platforms. I am inspired by resolving customer issues and working in collaborative environments. I am looking for an opportunity to join an internationally recognized company with room for professional growth and career development.... Continua a leggere

Competenze

r
rafael_htb
Rafael P
offline • 

Consulta i miei servizi

Traduzione
I will translate your texts into native brazilian portuguese
A partire da15 USD / progettoMaggiori dettagli

Esperienza lavorativa

COLET_Sistemas de Gestão Empresarial

Analista de Suporte Técnico

COLET Sistemas de Gestão Empresarial • Full time

Jun 2025 - Present • 1 yr 5 mos

User Support: Resolving doubts and issues related to the ERP system. Error Diagnosis: Identifying and fixing system failures. Technical Support: Assisting in industrial processes and ERP adjustments. Training: Training users on how to use the system. Documentation: Recording support tickets and creating guides. Configuration: Adjusting and configuring the system based on needs. Ticket Management: Monitoring SLAs and prioritizing issues