Ragulan Bala

Project Manager cum Business Analyst

Dec 2025 - Present • 8 mos

• Define project scope, objectives and deliverables for national digital health sub-projects in coordination with Ministry of Health and donor stakeholders. • Develop and maintain project plans, schedules, budgets and resource plans across concurrent sub-projects. • Lead cross-functional teams spanning development, QA, infrastructure and clinical-liaison functions. • Monitor project progress, timelines, costs and quality against agreed milestones. • Manage risks, issues, assumptions and dependencies across the multi-hospital digital health rollout. • Coordinate with hospitals, technical vendors, Ministry of Health units and donor representatives. • Chair project status meetings and prepare progress reports for ICTA leadership and donor representatives. • Manage procurement and contract-related activities for software, hardware and implementation-partner engagements. • Ensure compliance with government ICT governance policies, data-protection standards and donor requirements. • Resolve project conflicts and remove delivery blockers across technical and clinical workstreams. • Oversee UAT, deployment and phased national rollout, including closure activities for completed sub-projects. • Ensure successful delivery of digital health sub-projects within agreed scope, budget and schedule.

Project Manager

Jun 2023 - Dec 2025 • 2 yrs 6 mos

• Defined project scope, objectives and deliverables for HHIMS, registry and electronic-records sub-projects. • Developed project schedules, budgets and resource plans, tracking progress against plan. • Led cross-functional teams of developers, business analysts, QA staff and hospital liaisons. • Monitored progress, timelines, costs and quality throughout design and pilot phases. • Managed risks, issues, assumptions and dependencies across the multi-hospital rollout. • Coordinated with vendors, Ministry of Health units, hospitals and donor representatives. • Prepared and presented project status reports to ICTA leadership and donor stakeholders. • Managed procurement and contract-related activities for development and integration vendors. • Ensured compliance with government ICT governance policies and donor reporting standards. • Resolved project conflicts and removed delivery blockers during pilot implementation. • Oversaw testing, deployment and phase-gate closure activities for early rollout hospitals. • Delivered pilot-phase sub-projects within agreed scope, budget and schedule.