Rahnuma C

Lead CSA

Saudia Arabian Airlines • Full time

Dec 2012 - Dec 2017 • 5 yrs

I bring a unique blend of precision, leadership, and client-focused service to bookkeeping. With hands-on experience managing complex administrative operations as a Lead Customer Service Agent at Saudi Arabian Airlines, I understand the importance of accuracy, timeliness, and compliance in high-pressure environments. In my bookkeeping career, I apply the same rigor and organizational skills to financial records, vendor memo decoding, reconciliations, and audit trail documentation. My background in aviation operations taught me how to lead teams, manage workflows, and ensure error-free processes—qualities that now guarantee meticulous bookkeeping and smooth financial management for my clients.

SCSA

Etihad Airways • Full time

Dec 2008 - Dec 2012 • 4 yrs

With prior experience as Senior Customer Service Agent at Etihad Airways and later Lead CSA at Saudi Arabian Airlines, I mastered precision, compliance, and workflow management in high‑pressure environments. Today, I bring that same discipline, accuracy, and client‑focused approach to bookkeeping - delivering reliable reconciliations, vendor memo decoding, and streamlined financial records that inspire confidence and clarity for every client.

CSA

Qatar Airways • Full time

Dec 2005 - Dec 2008 • 3 yrs

- Administrative Management: Back-office coordination, compliance checks, and documentation accuracy - Team Leadership: Supervising staff, scheduling, and performance monitoring - Client Service Excellence: Handling escalations, resolving issues with empathy and professionalism - Workflow Optimization: Streamlining check-in and operational processes - now applied to financial workflows - Compliance & Accuracy: Ensuring error-free records in high-pressure environments