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Randolph D.
@randolphdean
Technical Writer SOPs, Compliance and Business Documentation
Stati Uniti
Chi sono
I help businesses turn complex products, processes, and requirements into clear documentation people can actually use. With 15+ years of technical writing experience, I specialize in SOPs, user manuals, process and workflow documentation, training materials, and compliance-focused content. My background spans engineering, energy, pharmaceuticals, automotive, and hospitality. If you need accurate, organized documentation that improves consistency, training, and usability, message me to discuss your project.
Competenze
Randolph D.
offline •
Tempo di risposta medio: 4 ore
Consulta i miei servizi
Scrittura tecnica
I will write professional sops and process documentation
Scrittura tecnica
I will write user manuals and technical guides
Esperienza lavorativa
Technical Editor (Contract Position)
Hilton Hotels & Resorts • Full time
Apr 2024 - Nov 2025 • 1 yr 7 mos
- Developed and standardized sales documentation, proposals, and training guides to ensure accuracy and consistency. - Authored operational SOPs, workflow documentation, and CRM process guides to support sales operations. - Collaborated with cross-functional teams to produce client-facing collateral and technical presentations. - Streamlined reporting templates and documentation practices, improving efficiency across sales and operations teams. Key Achievement: Increased group and corporate bookings by 40% within the first 3 months.
Technical Writer
Schneider Electric • Full time
Sep 2012 - Jan 2022 • 9 yrs 4 mos
- Received the highest performance/competency review of all technical writers at Schneider Electric, awarded a 4.90 of 5.0 increasing overall company and department performance. - Wrote and edited 500-1000 standard operating procedures (SOP’s), instruction bulletins, catalogs, user guides, market required documents (MRD’s), white papers and application programming interfaces (API’s) regarding proper equipment usage and appropriate product installation methods. - Revitalized new product documentation development, streamlined document lead times, drove 107% quota achievement and pioneered considerable cost savings by creating 205 new and revised 375 legacy documents adhering to PMP, PEP, OCP, UL, NEMA, OSHA, and ANSI regulations and standards. - Awarded the “Digitize” award by Schneider Electric for technical communications excellence concerning the enhancement of an all-new HTML composition of Digest 177.
Technical Writer (Contract Position)
Pfizer • Full time
Jan 2011 - Sep 2012 • 1 yr 8 mos
- Composed standard operating procedures (SOP’s) regarding proper equipment usage and facility production training methods. Incorporated diagrams, graphics, screenshots thereby increasing staff documentation comprehension. - Improved vaccine production, reduced deviations, diagnosed a increase in sales solution, and provided significant cost savings by creating new and revising batch records (Manufacturing Directions), adhering to 21 CFR, USDA, FDA, and EU regulations. - Revitalized batch records by creating an instructional step by step format to ensure cGXP standards were met. The initiative also reduced user errors by 30% and increased productivity by 43.4%. - Orchestrated several M1 investigations using DMAIC and developed a Corrective Action Preventive Action (CAPA) incorporating changes to documentation and process design in order to resolve minor to severe inventory deviation issues. - Researched and implemented over 60 CAPA’s and created over 100 quality assurance reports to resolve quality control issues and prevent future deviations.
