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Fiverr Pro
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Customer Success Data Analysis AI Data Annotator
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Train Specialist
Rail Europe
Mar 2024 - Sep 2024 • 6 mos
Supported B2B/B2C customers through live chat and email for booking, ticketing policies, and refunds. Managed ticketing data and communication logs in Salesforce CRM. Guided passengers on refund/delay policies and travel documentation while maintaining customer service KPIs.