RASHMI SINGH

Data Analyst | Freelance

DatacenterDynamics • Freelance

Jun 2024 - Present • 1 yr 11 mos

Analyzed and organized large datasets using Microsoft Excel and Google Sheets Created interactive dashboards and automated reports for business tracking Used advanced Excel formulas, Pivot Tables, VLOOKUP/XLOOKUP, and charts for data insights Cleaned and transformed raw data to improve accuracy and reporting efficiency Developed automated spreadsheets using VBA macros to reduce manual work Prepared sales, inventory, financial, and performance reports for clients Delivered accurate and timely solutions with strong attention to detail

CUSTOMER CARE MANAGER

Hyundai Motor • Full time

Dec 2020 - Jun 2024 • 3 yrs 6 mos

Customer Care Manager | Data Analysis & Reporting Managed customer service operations and maintained customer records using Excel and CRM systems Analyzed customer feedback, complaints, and service data to improve customer satisfaction Prepared daily, weekly, and monthly performance reports using Microsoft Excel Used Pivot Tables, VLOOKUP/XLOOKUP, charts, and dashboards for data tracking and analysis Monitored team performance metrics and generated analytical reports for management Cleaned and organized large datasets for accurate reporting and decision-making Identified trends and patterns in customer data to improve service quality and operational efficiency Coordinated with teams to ensure timely issue resolution and accurate data management Maintained detailed documentation and ensured data accuracy in reports