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Rayla B
@raylab_
Virtual Assistant
Stati Uniti
Inglese
Chi sono
I am an experienced customer service professional with over 8 years of expertise across in-person, phone, email, and chat platforms. I specialize in technical support, de-escalation of high-intensity situations, and enhancing the overall customer experience through problem-solving and adaptability. I can assist growing businesses in staying organized and manage daily tasks efficiently.
Competenze
Rayla B
offline •
Tempo di risposta medio: 5 ore
Consulta i miei servizi
Assistenza generale
I will be your customer support professional
Crescita personale e hobby
I will be your virtual assistant
Esperienza lavorativa
Technical support/ Customer Service
Apple
Jan 2019 - Present • 7 yrs 10 mos
Assisted customers by determining needs and tracking packages. Provided customer service, de-escalated issues, and trained new employees. Responsible for data entry, taking payments, resolutions, and technical troubleshooting in a remote environment.
