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VoIP Telephony Implementation
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Esperienza lavorativa
Technical Project Engineer
KMC Mags Solutions Inc
May 2021 - Present • 5 yrs
Technical Project Engineer Deploy and implement VoIP Telephony Projects from end to end. Scoping of Work Initiation Technical Discovery Design and Configuration UAT testing Go Live - Porting Hypercare /Adoption period
Apps Systems Engineer
Wells Fargo
Apr 2017 - Sep 2020 • 3 yrs 5 mos
Apps Systems Engineer Job - Supporting tier 3 issues on NICE call recording platform - System admin for different call recording platform - handles project /implementation
Senior Voice Engineer
Convergys(Now Concentrix)
Jan 2014 - Feb 2017 • 3 yrs 1 mo
Act as support Engineer and System Administrator for call recording issues for Global clients of Convergys.
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