Richy

CALL CENTRE CLERK

EasyCoach • Freelance

Aug 2025 - Present • 1 yr

✅Handle inbound customer calls and messages regarding ticket bookings, route information, and general service inquiries. ✅Facilitate online ticket purchases and cancellations, ensuring a smooth and accurate customer experience. ✅Resolve customer complaints relating to missed trips, transfers, and refund requests in a timely and professional manner. ✅Compile and submit daily reports on scheduled trips, bookings, and revenue collected. ✅Maintain up-to-date customer records through accurate and consistent data entry.

Freelance Writer & Virtual assistant

Fiverr • Freelance

Oct 2017 - Present • 8 yrs 10 mos

I’ve been offering freelance writing and virtual assistance services on Fiverr since 2017, working with clients from different parts of the world. Over the years, I’ve handled a wide range of writing, research, administrative, and support tasks while building strong, lasting client relationships. My strengths are reliability, clear communication, attention to detail, meeting deadlines, and adapting to different client needs. I value long-term relationships and have been fortunate to turn many professional connections into genuine friendships.

Program Support Assistant

IsIlan Community Based Organization(CBO) • Full time

Jan 2024 - Feb 2025 • 1 yr 1 mo

✅Produced research and advocacy papers that informed organizational programs and stakeholder engagement. ✅Managed and maintained program database, ensuring data integrity and accessibility. ✅Delivered customer service support and coordinated program activities across departments. ✅Authored project progress reports tracking milestones, outputs, and outcomes for leadership review.