Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Rico Chrisnawan
@rikoco13
Data and Process Analyst QA Testing SOPs ISO 17025
Indonesia
Indonesiano, Inglese
Chi sono
Hi! I'm a detail-oriented Data and Process Analyst with skills in data entry, data analysis, QA testing, and process documentation. I'm also familiar with ISO/IEC 17025 and creating Standard Operating Procedures (SOPs).
I enjoy organizing data, improving workflows, and making processes more efficient. I'm committed to delivering accurate, reliable, and high-quality work while continuously learning and improving my skills.
Competenze
Rico Chrisnawan
offline •
Consulta i miei servizi
QA e revisione
I will perform manual QA testing and provide detailed test reports
Certificazioni e regolamenti
I will provide iso 17025 consultation and laboratory documentation support
Esperienza lavorativa
Telkom Indonesia
Full time • 9 yrs 6 mos
Product Owner
Mar 2021 - Present • 5 yrs 7 mos
I initiated a project to rebuild the website, starting with researching requirements, identifying user needs, and designing a more efficient and user-friendly platform. The main goal was to eliminate paper-based processes, improve transparency, and ensure information is accurate, accessible, and updated in real time.
Business Process Analyst
Apr 2019 - Apr 2021 • 2 yrs
Researched and analyzed gaps in the existing website to identify areas for improvement and ensure it better meets user needs and expectations.
Customer Relation Staff
Apr 2017 - Mar 2019 • 1 yr 11 mos
- Built strong relationships with clients by understanding their testing needs and expectations. - Acted as the main contact between clients and laboratory teams, ensuring clear communication and timely updates. - Assisted clients throughout the testing process, from sample submission to final report delivery. - Responded to client questions, explained testing procedures and results, and helped resolve issues. - Maintained accurate testing information, including ISO/IEC 17025 accredited methods and submission guidelines. - Ensured client satisfaction by providing reliable service, maintaining confidentiality, and building long-term trust.
