Rimon

Regional IT Manager

PEPCO GROUP • Full time

Dec 2016 - Nov 2025 • 8 yrs 11 mos

Directed the strategic IT operations and security posture for the South Asia region, aligning technology initiatives with business objectives to drive efficiency and mitigate risk. Cloud & Security Leadership: Owned the regional strategy, governance, and administration of the Microsoft 365 ecosystem. Specifically architected and enforced Office 365 Security policies using Defender for Office 365, Conditional Access, Data Loss Prevention (DLP), and sensitivity labels to protect corporate data. Proactive Security Culture: Spearheaded the regional cybersecurity awareness program using the KnowBe4 platform. Dramatically reduced phishing susceptibility rates through targeted training campaigns, simulated phishing tests, and continuous user education. Infrastructure Assurance: Provided oversight and direction for the maintenance of regional network and security hardware, including firewall maintenance (policy review, log analysis, intrusion prevention) and core network maintenance to ensure optimal performance, stability, and security across all offices. Regional Governance: Translated corporate IT policy into regional practice. Managed vendor relationships, controlled regional IT budgets, and led a team of systems and network administrators. Served as the escalation point for critical infrastructure and security incidents. Key Achievement: Engineered and implemented a region-wide "Zero-Trust" access model within Office 365, integrating Conditional Access with KnowBe4 risk data. This initiative reduced unauthorized access attempts by 95% and consolidated security management into a single pane of glass.

IT Manager

Norwest industries ltd. • Full time

Dec 2005 - Dec 2016 • 11 yrs

Spearheaded the organization's core IT infrastructure and service delivery for over a decade, ensuring high availability, security, and performance across hybrid environments. Cloud & Collaboration Systems: Administered the full lifecycle of Office 365 for 500+ users, including Entra ID (Azure AD) management, Exchange Online, SharePoint, Teams, and security/compliance configurations. Concurrently managed on-premise Zimbra email servers for business-critical applications, ensuring seamless migration, integration, and coexistence. Server Administration: Architected, deployed, and maintained mission-critical Linux servers (primarily RHEL/CentOS/Ubuntu) for web services, databases, file sharing, and internal applications. Responsibilities included performance tuning, patch management, shell scripting, and hardening for security compliance. Network & Security Infrastructure: Owned end-to-end network health, from daily firewall maintenance (policy management, VPN configuration, threat monitoring) on Palo Alto/Cisco platforms to core network maintenance (switches, routers, VLANs, Wi-Fi). Implemented robust security policies that significantly reduced threat incidents. Leadership & Strategy: Assisted the IT Manager in budget planning, vendor management, and disaster recovery strategy. Mentored junior technicians, developed operational procedures, and led projects for technology upgrades and service improvements. Key Achievement: Led a year-long infrastructure modernization project, migrating 80% of on-premise services (including Zimbra) to a secure Azure/Office 365 hybrid environment while maintaining 99.9% uptime for all user-facing services.