
Rivaldo
Competenze

Consulta i miei servizi


Esperienza lavorativa
Customer Service
Shopee Indonesia • Full time
Dec 2025 - Jun 2026 • 6 mos
Handled customer inquiries via chat, email, and phone with a focus on fast and accurate resolution. Assisted users with order issues, payments, refunds, and account-related problems. Maintained high service quality by following SOP and meeting company service standards. Escalated complex issues to relevant teams and ensured proper follow-up. Provided clear product and platform guidance to improve user experience.
Teacher Design and Informatic Technology
SMA • Full time
Nov 2025 - May 2026 • 6 mos
Taught Informatics subject to Grade X–XII students. Designed lesson plans, teaching materials, and modules based on the Merdeka Belajar curriculum. Integrated digital learning technologies such as Google Classroom, Kahoot, and Quizizz into classroom activities. Conducted formative and summative assessments using a student-centered approach.