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Fiverr Pro
Italiano
$
USD
Rosemary M
@rmurry25
CrossFunctional Business Leader
India
Inglese, Hindi
Chi sono
I am a cross-functional business leader with 20+ years of experience spanning HR, operations, international business, and compliance. I have a proven track record of connecting people, processes, and commercial priorities to turn complexity into practical action across global markets.
I am also a patient, thoughtful and non-judgmental communicator who values meaningful one-to-one conversations and making people feel genuinely heard.
Competenze
Rosemary M
offline •
Consulta i miei servizi
Sviluppo organizzativo
I will create HR policies, sops, employee handbook
Preparazione per colloqui
I will conduct mock interviews with actionable feedback
Esperienza lavorativa
American Express
Full time • 9 yrs 3 mos
Compliance Analyst
Sep 2013 - Mar 2014 • 6 mos
Assessed regulatory and operational risks for new products. Served as India Region Lead for a global case-tracking platform rollout, coordinating UAT, training, and launch. Tracked corrective action items and partnered with stakeholders to meet governance requirements.
Quality Lead
Aug 2008 - Aug 2013 • 5 yrs
Led quality monitoring for U.S. Corporate Card processes. Conducted root-cause analysis of errors and established quality monitoring for migrated operations. Delivered performance reporting and process guidance to stakeholders to improve the health of compliance.
Senior Disputes Analyst
Nov 2004 - Aug 2008 • 3 yrs 9 mos
Managed U.S. personal Card Member disputes in a regulated environment. Investigated and resolved complex customer issues according to service standards. Built an operational foundation in dispute resolution and accurate documentation.
