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Fiverr Pro
Italiano
$
USD
Rob Ryan
@robertjryan
Startup Operations
Stati Uniti
Inglese
Chi sono
Passionate about building relationships and always asking my colleagues and network, "How can I help?" I specialize in optimizing operational workflows and enhancing team productivity through advanced tools and automated solutions. As a former Operations Manager at ZBiotics, I contributed to fostering a culture of efficiency and collaboration by refining processes, maintaining tech infrastructure, and enabling teams to achieve their goals. I always aim to drive operational excellence by using innovative technologies, while ensuring alignment with organizational goals and values.
Competenze
Rob Ryan
offline •
Consulta i miei servizi
Efficienza di business e automazioni
I will automate reporting and work management tasks with zapier
Portfolio
Esperienza lavorativa
Operations Manager
ZBiotics • Full time
May 2022 - May 2026 • 4 yrs
- Reported to the COO; supported company effectiveness by enabling teams to adopt better tools and workflows. Provided hands-on support cross-functionally to improve day-to-day efficiency - Owned and maintained documentation of company tech stack (platform permissions, onboarding/offboarding processes, platform integrations and automations) - Built and maintained financial, marketing, and task management automations between various software platforms (using Zapier and in-platform automation functionalities) - Refined hiring procedures in collaboration with the Sr. Director of People Operations - Set evaluation criteria and managed the proposal process for selecting new software tools, prioritizing protection of PII, IP, and financial information - Owned monthly actualization of digital marketing spend, reconciling against budget to adjust future budget. Created company financial growth model that compiled marketing spend across all department subteams via automations connecting Triple Whale, Hex, and Google Sheets - Prepared and presented to executive team a task and project management proposal that evaluated Notion and Asana as candidates for company-wide adoption - Owned recurring marketing department meetings by coordinating cross-functionally and iterated on agenda structure with the Chief Marketing Officer to increase value for all executives - Ran ad hoc data analysis in Klaviyo, Shopify, Hex, and Triple Whale, exporting data and importing into Google Sheets for customized analysis with formulas, references, and pivot tables - Owned management, provisioning and auditing of the marketing department tech stack - Owned email and SMS marketing for two years, using both Klaviyo and Attentive. Sent one-off marketing campaigns and built complex email and SMS marketing and remarketing flows using various customer behavior triggers and filters while creating and maintaining audience segmentation
Customer Experience Analyst
Clearcover • Full time
Aug 2018 - Oct 2021 • 3 yrs 2 mos
- Scaled sales and support teams while maintaining 90% customer satisfaction score - Built queries and dashboards to report on customer trends and agent performance for weekly customer experience meetings, producing dozens of dashboards in Zendesk - Managed department headcount model to project hiring needs for support and sales roles - Triaged technical issues impacting customers and internal teams, escalating critical incidents cross-functionally to ensure resolution
