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Rob J
@robj3nkins
People and Performance Coach
Regno Unito
Inglese
Chi sono
I have over 20 years’ experience in regulated financial services across operational leadership, performance management, and learning and development. I specialize in identifying operational barriers and finding practical ways to improve performance and customer outcomes. My expertise includes Lean process improvement, Agile methodologies, and leading large-scale teams within FCA-regulated environments.
Competenze
Rob J
offline •
Consulta i miei servizi
Crescita personale e scoperta di sé
I will be your life coach for clarity purpose and accountability
Portfolio
Esperienza lavorativa
Voice over Artiste
Self Employed • Freelance
Aug 2026 - Present • 2 mos
Hi, I am Rob, I realised my other experiences were more suited for a job in a Bank but that'a what i've done up until now. I would like an opportunity and as I am new and have a plucky, can do attitude.
Lloyds Banking Group
Full time • 4 yrs 11 mos
Head of Performance Management
Jan 2016 - Nov 2018 • 2 yrs 10 mos
Led performance across Collections, Sales, Underwriting, and Customer Service operations. Managed specialist support teams in QA, Resource Planning, and Continuous Improvement. Used Agile approaches for project delivery and provided performance insights to senior leaders. Balanced productivity, quality, and customer outcomes using root cause and process-improvement methodologies.
Senior Operations Manager - Car Finance
Dec 2014 - Jan 2017 • 2 yrs 1 mo
Leadership of a Digital Car Finance Operation for Lloyds, Halifax, and Bank of Scotland brands. Managed the end-to-end processing of direct-to-consumer secured lending. Led a team manager population to promote self-service and champion new products while balancing telephony service performance, quality conversations, and risk frameworks.
