r
rok_rainer

Rok R

@rok_rainer

Sales Consultant

Slovenia
Inglese, Sloveno, Croato
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Results-driven Sales Consultant with 9 years of experience in a high-volume, fast-paced B2C environment at Sixt Rent-a-Car. Proven track record of consistently exceeding upsell targets through consultative selling, disciplined daily workflow, and strong customer communication. Recognised with the Most Valuable Agent Award (2023) for outstanding performance and going the extra mile for both customers and the team.... Continua a leggere

Competenze

r
rok_rainer
Rok R
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Strategia e Pianificazione
I will improve your b2c sales process and upselling strategy
A partire da35 USD / progettoMaggiori dettagli

Esperienza lavorativa

Sixt

Rental Sales agent

Sixt • Full time

May 2016 - Mar 2025 • 8 yrs 10 mos

Handled up to 30+ daily customer interactions during peak season – managing walk-in sales, inbound calls, and email correspondence simultaneously across the full customer lifecycle • Achieved ~75% attachment rate on Prepaid Fuel, ~35% on insurance packages, and ~15% overall upsell rate on pre-existing reservations – consistently exceeding branch targets • Maintained an average incremental sales score of ~€17 per day, reflecting consistent and measurable revenue contribution beyond base transactions • Awarded Most Valuable Agent (2023) – recognising exceptional dedication, performance, and contribution beyond standard KPIs • Served as a single point of contact throughout the full customer journey: reservation handling, vehicle handover, return processing, upselling, and issue resolution • Operated proprietary rental management system (Cobra) linked to accounting software – maintaining high accuracy in documentation and fleet scheduling under time pressure • Developed strong consultative selling and objection-handling skills through daily interaction with time-pressured, diverse international customers