r
rony_it2door

Faysal Rony

@rony_it2door

IT Support and Network Troubleshooting Specialist

Bangladesh
Bengali, Inglese, Hindi
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am an IT Support and Network Specialist with 9+ years of hands-on experience in IT infrastructure and technical support. I specialize in Windows troubleshooting, computer hardware, MikroTik routers, LAN/WAN networking, Windows Server, Active Directory, Microsoft 365, and CCTV/IP PBX systems. I help individuals and businesses resolve technical issues through reliable troubleshooting and clear communication. My goal is to identify problems, provide practical solutions, and deliver professional support with customer satisfaction in mind.... Continua a leggere

Competenze

r
rony_it2door
Faysal Rony
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza tecnica
I will provide remote IT support and troubleshoot windows computer issues
A partire da15 USD / progettoMaggiori dettagli

Esperienza lavorativa

KDS_RMG Solution

IT Infrastructure & Network Support Engineer

KDS RMG Solution • Full time

Jul 2017 - Present • 9 yrs 3 mos

•Administered Windows Servers, TS Server, and Active Directory services. •Configured and monitored MikroTik routers, switches, firewalls, and Wi-Fi networks. •Deployed, configured, and integrated server hardware, operating systems, and business applications. •Monitored network performance, security, and overall system availability. •Delivered L1–L3 technical support for hardware, software, and network-related issues. •Set up Outlook, email clients, and specialised business applications. •Installed and administered IP PBX, FXS Gateway, CCTV, and DVR systems. •Delivered ERP support for EOTS & FastReact, including enduser assistance and issue resolution. •Liaised with software vendors and internal teams to resolve ERP incidents. •Conducted ERP testing, deployment support, and workstation configuration. •Oversaw antivirus solutions, technical documentation, and IT reports. •Handled IT asset handover, preventive maintenance, and equipment safety inspections. •Assessed and introduced new technologies to enhance IT operations. •Resolved support requests within agreed service levels and response times