Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Rooham M
@roohamman
Customer Support
Albania
Inglese, Persiano, Urdu
Chi sono
I built my first remote team before 'remote work' was trendy. With 15+ years in sales, IT ops, and BPO, I’ve helped businesses cut costs, scale faster, and run smarter. I specialize in building high-performing remote teams and streamlining messy operations.
Competenze
Rooham M
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza tecnica
I will provide expert customer support
Portfolio
Esperienza lavorativa
Sr Customer Service Manager
Telos • Freelance
Sep 2017 - Dec 2025 • 8 yrs 3 mos
Led multiple teams in a BPO, managing phone, chat, and email support. Specialized in escalated issue resolution, KPI management, team training, and process optimization to improve customer satisfaction and retention.
Team Lead – Customer Service
TBOS • Full time
Dec 2014 - Sep 2017 • 2 yrs 9 mos
Supervised a team providing customer support. Specialized in escalated issue resolution, team coaching, review management, and process improvements to increase customer satisfaction.
Customer Support and Enquiry Specialist
Suits Me • Full time
May 2008 - Dec 2014 • 6 yrs 7 mos
Provided email, live chat, and and tech services. Expert in troubleshooting, customer issue resolution, and maintaining professional brand communication.
