Rodrigo R.

Fraud & Security Operations Senior Manager & DPO

Cabify • Full time

May 2019 - Jan 2026 • 6 yrs 8 mos

Led global fraud prevention and security operations, reducing fraud losses and optimizing payment performance. Defined and implemented fraud strategies, rules and risk frameworks across multiple markets. Acted as DPO, ensuring GDPR compliance, managing DPIAs and handling data protection processes. Collaborated with product, payments and tech teams to improve approval rates, mitigate risk and support scalable growth.

Payment Product Executive (B2B)

Gaming Innovation Group • Full time

Apr 2018 - Apr 2019 • 1 yr

-Provide support to the Head of Payments and Directors, specifically regarding management of the Payments Gateways. -Monitoring and assuring the core processing KPIs of Payments functions are reported and assessed, addressing processing speed, deposit acceptance rates, payments processing optimizations, and fall-back capabilities. -Proactively shape and align processes to highlight fraud and improve processing KPI’s as well as assist the department head maintaining optimal processing efficiency. -Payments Gateway System Admin -Identify weaknesses in the overall payments solutions coverage and suggest solutions. -Accountable for reporting core payments processing KPIs. -Report errors and bugs in the system are identified, prioritized and reported to the respective project management/technical teams effectively. -Manage crises in an effective manner for customers but also clear for auditing purposes and finance. -Responsible for providing payments reports daily and under management’s request. -Decision maker in complex or challenging investigations assuring business risk is mitigated effectively and quickly. -Other Ad Hoc payments projects as required.

Account Manager

Easy Payment Gateway • Full time

Aug 2016 - Apr 2018 • 1 yr 8 mos

-Coordinate with developers, third party vendors and internal business clients to ensure every new IT project is successfully delivered. -Build up a long and trusty relationship with new and current merchants. -Provide proactive management of assigned accounts ( more than1 million monthly transactions for 100 Million $ ) -Outbound calling activities to provide operational information, feature education and product need assessments. -Document all communication with accounts, accurately and in a timely manner ensuring that this communication is being share with all appropriate internal departments and management. -Analyze payment solutions transactions to advice on payments workflow and fraud rules to merchants. -Generate new opportunities for business growth i.e. dashboard created to provide insights current trends for markets growth, fraud rate deviation etc. -Up-and-cross sales towards existing customers (upselling new markets, products or functionalities) -Preparer and delivered Monthly, Quarterly and Yearly performance summaries on clients to both internally (CEO, COO, CTO and Head of Accounts) and client.