Ruman Mohammed

AI Automation & CRM Consultant

Sep 2025 - Present • 1 yr

Built and manage an end-to-end GoHighLevel automation ecosystem for a US-based client, serving as the sole point of contact translating business goals into working systems. Key builds include: • A QR-to-coupon funnel for retail/food-service clients, customer scans, submits a form, instantly receives a discount via SMS + email, then is prompted to leave a review • An advanced review-gating variant that routes happy customers to public reviews and routes lower ratings to a private feedback form instead, protecting the client's public reputation while still capturing issues • Automation logic to detect and handle duplicate coupon claims using smart contact tagging • A custom digital business card product with NFC integration, from landing page intake through manual fulfillment Also manage the client's social media content (posts, carousels, video) and have built landing pages/websites using WordPress and Elementor.

Medical Outreach Specialist (Level 2)

Jan 2024 - Sep 2025 • 1 yr 8 mos

Coordinated urgent medical record retrieval for critically ill patients across major US health systems including Mass General Brigham, Cleveland Clinic, and Mount Sinai — often cutting turnaround from the standard 30 days to just a few. • Reduced average turnaround time for urgent records by 60%+ through stronger provider relationships and smarter coordination • Trained a team of 4 staff on EHR systems and HIPAA compliance • Led intake workflow improvements and built an internal tracking dashboard • Maintained strict HIPAA compliance across all record handling and transmission