Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Russell JB
@russelljohann
Customer Service, Assistant, Versatile
Qatar
Inglese
Chi sono
A customer service professional with hands-on experience serving clients across healthcare sectors. Proven ability to manage client relationships and deliver clear, effective communication in fast-paced environments. Experienced in handling US-based clients. Proficient in CRM software and MS Office. Skilled in leveraging AI tools through effective prompting to streamline tasks and improve workflow efficiency. And with an educational background as a Mass Communication student, I have basic knowledge in marketing, writing, broadcasting, Canva, GIMP, CapCut, and Filmora.
Competenze
Russell JB
offline •
Tempo di risposta medio: 6 ore
Consulta i miei servizi
Trascrizione
I will transcribe documents, voice recordings, or video recordings
Assistenza generale
I will provide general assistance as virtual assistant
Esperienza lavorativa
Customer Service Representative
Everise • Full time
Nov 2024 - Dec 2025 • 1 yr 1 mo
Handled inbound calls from US-based clients regarding medical insurance subscriptions, benefits, and prescription-based medical supplies. Provided clear and accurate information to ensure client understanding and satisfaction. Identified upselling opportunities by recommending alternative medication brands aligned with client prescriptions. Escalated insurance subscription inquiries to the sales team as needed.
