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IT Support Specialist
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IT Support Officer
Self Employed • Full time
Jan 2023 - Present • 3 yrs 4 mos
Provide IT support to users by troubleshooting hardware, software, and network issues. Configure and manage PBX systems including Grandstream UCM6308. Deploy and maintain IP phones across multiple sites, ensuring proper connectivity and call routing. Diagnose and resolve VoIP and network-related problems, minimizing downtime. Support remote users using remote access tools. Maintain IT systems, perform updates, and ensure smooth day-to-day operations.