Houssam S

IT Support Engineer

AGI • Full time

Nov 2025 - Present • 1 yr

- Provide daily technical support for hardware, software, and network-related issues. - Install, configure, and troubleshoot computers, mobile devices, printers, and business applications. - Maintain and monitor network infrastructure, connectivity, and IT security. - Perform preventive and corrective maintenance on IT equipment. - Assist with system updates, data backups, and IT operations. - Install, configure, and monitor antivirus software on company workstations to ensure their protection and security. - Prepare and manage equipment handover forms for laptops, mobile phones, SIM cards, and all IT equipment. - Ensure accurate tracking of IT assets, documentation, and inventory control. - Prepare Purchase Requests (PRs) for IT equipment and materials required for administrative needs and various projects, and follow up until the requested equipment is made available. - Coordinate with different departments and projects to identify their IT equipment and hardware requirements. - Collaborate with team members to maintain a stable and reliable IT environment.

IT Systems, Network and Telecommunications Technician

hotel • Full time

Apr 2024 - Nov 2025 • 1 yr 7 mos

Perform preventive maintenance and installation of IT equipment. Install and configure Windows and Linux operating systems. Carry out network cabling, Ethernet connections, and cable testing. Provide basic administration of Windows and Linux environments. Install, test, and update IT equipment and network devices. Diagnose hardware and network failures, identify their root causes, and resolve issues encountered by network users. Monitor and maintain telecommunications systems. Prepare and ensure the proper functioning of training rooms, including the installation, configuration, and maintenance of projectors and audiovisual equipment. Provide technical assistance to clients and users in resolving technical issues during training sessions and meetings.