Sachin R

Sr Content Reviewer

Amazon • Full time

Feb 2020 - Nov 2022 • 2 yrs 9 mos

. Examine websites/ad Creatives/ videos for content quality based on Content Guidelines. · Proofread ad Content with quality and accuracy. · Analyzed data to evaluate trends/patterns to present it to the higher level L7 managers. · Preparing and maintaining training documents, SOPs. · Represented the team’s statistics on a daily basis in the status call. · Troubleshooting issues related to Advertisers. · Maintaining high internal quality of the processes by performing quality audits. · Maintained high accuracy in precision and productivity as an SME. · Trained New hires on SOP, Process knowledge, Customer relationship management and all the tools used for the process. · Created various contents for advertiser to make them understand the issues in their advertisements. · Worked very closely with managers from other teams to sort an issue faced by an advertiser. · Performed quality audits and had many connections with the team to make them understand the process better and to get a high-quality assurance. · Created many contents for making an SOP for the team. · Tested many new tools and provided feedback for process improvement. · Carried on 2 projects for process improvements and succeeded in it. · Worked with stakeholders to prioritize peak escalation cases for expedited closures. · Got trained on new process to clear out the backlog and was successful in it. · Collected data every month to showcase the monthly team performance and also created SharePoint where the managers can access the data’s anytime.

Social Media Analyst

Genpact • Full time

Feb 2018 - Oct 2019 • 1 yr 8 mos

INTEL CERTIFIED professional designated to represent brands for media information and trend analysis. Trained on technical functions of Intel products/services and on product selection for the customer. Categorize a company’s presence in Social Media sites, including Facebook, Twitter, LinkedIn, YouTube and Instagram. Perform regular searches of Social channels to understand and study more about the public reviews. Identified ongoing online conversations pertaining to Intel’s customer sentiments including real-time monitoring, proactively communicating information and ensuring reacting responses to consumers. Investigated trend and technology comfort by understanding customers sentiments on newly launched/announced products. Strategic planning that aid to improve timeliness parameter in analyzing the volume pattern and identify the peak hours of operations. Revised Standard Operating Procedures (SOPs) for closure of queries in a short period of time. Compiled SOP to deliver the Key Result Areas (KRA’s) resulting in 100% of quality improvement. Managed community oversight of the daily updates from clients for 10+ months. Collaborated across departments to provide a comprehensive and complete response to the customers.