Safi T

Key Account Manager

LAAM • Full time

Nov 2025 - Present • 1 yr

**Job Title:** Key Account Manager **Company:** LAAM **Employment Type:** Full-time **Experience:** 1+ year **Industry:** E-commerce, Fashion & Retail **Job Description:** Working as a Key Account Manager at LAAM, I manage e-commerce operations and support fashion and lifestyle brands throughout their onboarding and ongoing operations. My responsibilities include: - Managing brand onboarding, product catalogue uploads, and product synchronization. - Supporting Shopify store operations, including product updates, inventory management, and order troubleshooting. - Coordinating with Customer Support, Finance, Logistics, Warehouse, and Operations teams to resolve issues. - Monitoring brand performance, order processing, fulfilment, and operational challenges. - Helping brands resolve product listing, inventory synchronization, and order management issues. - Coordinating product go-live activities and ensuring catalogues are uploaded accurately and on time. - Preparing operational reports, tracking progress, and following up on pending actions. - Maintaining communication with brand partners and internal stakeholders to improve operational efficiency. **Key Achievements at LAAM** - Successfully supported the onboarding and go-live process for multiple fashion and lifestyle brands. - Coordinated product catalogue uploads and synchronization to help brands become operational on the platform. - Supported the upload and synchronization of 310 products for Shop by Mumtaz, which went live ahead of its 12-day target. - Helped resolve significant operational backlogs, including clearing approximately 2,900 Motifz draft orders and 864 Suffuse draft orders or transporter items. - Coordinated with cross-functional teams to resolve inventory, logistics, product synchronization, and order-processing issues. - Monitored recall requests and followed up with warehouse and logistics teams to improve timely delivery.