Sajeel Ali

Fiverr Freelancer

Fiverr

May 2018 - Present • 8 yrs 5 mos

My Experience – 15+ Years, 100+ Clients Served For over 15 years, I’ve helped startups, SMBs, and enterprises stop fighting IT fires and start scaling. My roles have spanned Desktop Support, Customer Service Manager, IT Operations Manager, Cybersecurity Consultant, SharePoint Solutions Architect, Senior Helpdesk Engineer, Technical Account Manager, Sr. IT Specialist, IT Infrastructure Manager, O365 / Guiste SME – always with one goal: make technology invisible, reliable, and secure. What I’ve done (and can do for you): Led IT for 100+ clients across finance, healthcare, legal, and e‑commerce – including zero‑breach security postures and 99.9% uptime. Architected SharePoint intranets & document systems for 70+ organizations – cutting file search time by 70% and ending version chaos. Ran 24/7 helpdesk operations handling 500+ tickets/month – average resolution <4 hours. Implemented Microsoft 365 security (MFA, Conditional Access, DLP) for 30+ remote teams – no ransomware incidents since. Migrated 100+ businesses to cloud (on‑prem to M365, tenant‑to‑tenant, G Suite to Office 365) with minimal business‑hours downtime. Designed disaster recovery & backup verification – every client’s backups are tested, not assumed. Built IT policies & compliance packs (GDPR, HIPAA, ISO) – audit‑ready documentation included. Key roles & responsibilities held: IT Operations Lead – proactive monitoring, vendor management, SLA delivery. Cybersecurity Consultant – risk assessments, Zero Trust architecture, incident response. SharePoint Administrator – site collections, metadata, permissions, governance. Desktop Support Manager – remote and onsite fixes, device lifecycle, user training. Why this matters to you: I don’t just “know IT.” I’ve fixed the exact problems you’re facing – dozens of times. Every solution is battle‑tested, documented, and delivered without jargon. 📌 You get 15 years of experience condensed into your project. No learning curve. No guesswork. Just results.