Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Ketan S
@sali8ketan
Senior Manager Regulatory Compliance, Customer Operations Governance Process Tra
India
Inglese
Chi sono
I am a senior operations and compliance leader with over 19 years of experience across BPO, KPO, and financial services. Currently, I serve as a Grievance Redressal Officer specializing in RBI regulatory frameworks, complaint governance, and process transformation. I have a proven track record in CRM implementation and optimizing customer operations to drive scalability and compliance.
Competenze
Ketan S
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Presentazioni aziendali
I will turn raw business data into an executive presentation deck
Esperienza lavorativa
Manager of Operations
Hexaware Technologies • Full time
Jun 2021 - Nov 2022 • 1 yr 5 mos
Directed BPO/KPO operations for a 208-member team maintaining 99.9% financial accuracy. Managed complex securities transactions including OTC, ETF, and MBS while ensuring regulatory compliance. Developed Power BI dashboards to enhance data-driven decision-making and executed cost reduction strategies achieving 17% savings. Led Agile transformation initiatives to improve delivery timelines and operational efficiency.
