Salman

SR. AI & CRM AUTOMATION SPECIALIST

Freelance Contractor • Full time

Feb 2023 - Dec 2025 • 2 yrs 10 mos

As a freelance AI & CRM Automation Specialist and N8N Automation Expert, I design and implement AI-powered workflow automation, n8n automation, and CRM automation using ServiceNow, Salesforce, n8n, Make .com, and Zapier. I automate business processes, configure ITSM, ITOM, HRSD, and custom modules, and integrate multiple systems (CMDB, CRM, ERP, Workday, Jira) to streamline operations and data flow. I develop custom n8n workflows, dashboards, and portals, implement API integration, custom API integrations, and webhook integrations, and leverage AI agents and AI integration to optimize decision making, reduce manual work, and improve efficiency across sales, marketing, and support processes. As an n8n workflow architect and CRM workflow builder, my n8n automation solutions help clients scale operations, improve accuracy, and align IT and business processes for measurable growth.

Sr. n8n Automation Expert & CRM Workflow Architect

Adforce solutions • Full time

Dec 2019 - Feb 2023 • 3 yrs 2 mos

As an n8n Automation Expert, CRM Workflow Builder, and API Integration Specialist, I worked with a leading IT services company designing and implementing n8n automation, AI integration, and AI agents across enterprise systems. I built n8n workflows that connected Salesforce, ERP, ServiceNow, HubSpot, and Jira via REST API, webhook integration, and custom API integrations—automating complex processes end-to-end. As an n8n Workflow Architect, I delivered: ⚫n8n automation for sales, marketing, and support operations ⚫AI agents and AI-powered automation that reduced manual work ⚫CRM workflow builder solutions unifying Sales Cloud, Service Cloud, and Marketing Cloud ⚫API integrations connecting CRMs with third-party tools for real-time data sync My n8n automation, AI integration, and CRM workflow builder expertise helped clients eliminate bottlenecks, scale operations, and achieve measurable business impact—while systems ran 24/7 without human intervention.

ServiceNow Developer/Admin | CRM & N8N Automation | API Integration

TkXel • Full time

Sep 2017 - Dec 2018 • 1 yr 3 mos

Worked with a leading IT services company as a ServiceNow Developer, Admin, and N8N Automation Expert implementing and optimizing ServiceNow ITSM, ITOM, ITBM, SecOps, GRC, CMDB, and EAM modules. I automated workflows using n8n automation and AI integration, integrated third-party monitoring and cloud tools via custom API integrations, REST API, and webhook integration, and built self-service portals, dashboards, and CRM workflow automation applications to improve operational efficiency, SLA compliance, and visibility. Delivered solutions for incident, change, asset, and risk management as an n8n Workflow Architect and CRM Workflow Builder enabling faster issue resolution, proactive monitoring, and optimized enterprise IT operations through AI agents and API integration.