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Sandhya
@sandhyagunturi
Enterprise Business Analyst ServiceNow and ITSM 14 Years in IT
India
Chi sono
14 years in enterprise IT as a Business Analyst and Project Manager, working across ServiceNow/ITSM implementations, AWS cloud projects, and Agile delivery. I turn vague ideas and messy stakeholder inputs into developer-ready requirements: BRDs, FRDs, user stories with acceptance criteria, process maps, and UAT plans. Certified Scrum practitioner. I deliver fast (most orders in 24–48h), document everything, and communicate like someone who has sat in your steering committee — because I have. Let's get your project unstuck.
Competenze
Sandhya
offline •
Tempo di risposta medio: 2 ore
Consulta i miei servizi
Consulenza per la trasformazione digitale
I will be your servicenow business analyst for itsm, csm and cmdb
Gestione progetti
I will write your prd, user stories and acceptance criteria for your mvp
Portfolio
Esperienza lavorativa
Technical Business Analyst & Scrum Master
Universal Music
Mar 2018 - Dec 2021 • 3 yrs 9 mos
Business Analyst and Scrum Master for a global royalty management platform used in 36 countries. Led requirements workshops, produced BRDs, process flow diagrams, wireframes and data mapping; documented as-is and to-be processes; refined sprint backlogs. Supported a staggered rollout across 36 countries with user workshops and UAT. Built an automated data comparison tool to validate royalty data between quarterly and monthly processing, improving data accuracy and stakeholder confidence.
