Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Saurabh B
@saurabhbisht620
Customer Support Executive
India
Inglese
Chi sono
I am a customer support professional with experience in ticket operations and data analytics. I have a proven track record of maintaining high CSAT scores and improving operational efficiency through process optimization and cross-functional collaboration. I specialize in managing ticket lifecycles and resolving complex inquiries within strict SLA timelines.
Competenze
Saurabh B
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Messaggistica ed email
I will be your professional customer support agent, live chat, and email specialist
Esperienza lavorativa
Customer Support Executive
Tech Mahindra • Full time
Jul 2024 - Nov 2025 • 1 yr 4 mos
Analyzed customer support ticket data to identify recurring trends and implemented process improvements. Collaborated with Product and Engineering teams to optimize resolution workflows. Leveraged data analytics tools to monitor KPIs and deliver actionable insights. Spearheaded strategic initiatives focused on customer success and executed rigorous performance evaluations to ensure SLA compliance.
