Shubham Saxena

Business Analyst, AI Automation and Web Development Expert

Fiverr • Freelance

Aug 2025 - Present • 9 mos

A. Business Analyst 1. Conduct end-to-end requirement gathering, stakeholder workshops, and process mapping to define clear business and functional requirements (BRD, FRD, User Stories). 2. Perform gap analysis, workflow optimization, and data-driven insights to improve operational efficiency and revenue performance. 3. Manage Agile ceremonies, backlog prioritization, and Jira tracking to ensure on-time project delivery. 4. Lead UAT coordination, defect management, and solution validation to ensure alignment with business objectives. 5. Develop dashboards, KPIs, and performance reports to support strategic decision-making and continuous improvement. B. AI Automation Expert 1. Design and implement AI-powered automation solutions to streamline repetitive business processes and reduce operational costs. 2. Develop workflow automation using tools like AI bots, API integrations, and no-code/low-code platforms. 3. Build intelligent chatbots and AI assistants to enhance customer engagement and support operations. 4. Integrate AI solutions with CRM, ERP, and web systems to improve data accuracy and productivity. 5. Analyze automation performance metrics and continuously optimize systems for scalability and efficiency. C. Web Development Expert 1. Develop responsive, SEO-optimized websites and web applications using modern frameworks and best UX/UI practices. 2. Design user-centric interfaces focused on performance, conversion optimization, and accessibility. 3. Implement secure backend integrations, payment gateways, and third-party APIs. 4. Optimize website speed, structure, and technical SEO for improved search rankings and user experience. 5.Provide end-to-end project management from wireframing and prototyping to deployment and post-launch support.

Associate Project Manager

HCLtech • Full time

Feb 2023 - Aug 2025 • 2 yrs 6 mos

1. Led cross-functional teams including developers, QA, and business analysts to deliver scalable enterprise applications. 2. Managed Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives. 3. Coordinated with onshore/offshore stakeholders to gather requirements and translate them into actionable deliverables. 4. Tracked project timelines, scope, budget, and resource utilization using Jira and MS Project. 5. Prepared executive-level status reports, dashboards, RAID logs, and performance metrics. 6. Identified and mitigated project risks, ensuring adherence to delivery milestones. 7. Supported UAT cycles, defect triage, and production release management. 8. Ensured compliance with domain regulations (HIPAA, Insurance standards, data security frameworks). 9. Managed change requests and scope adjustments while maintaining project governance. 10. Drove process improvements to enhance delivery efficiency and client satisfaction.

Business Analyst

Code Craft Crew • Full time

May 2021 - Jan 2023 • 1 yr 8 mos

1. Increased revenue on e-commerce platforms by 18% by identifying and implementing upsell opportunities based on user behavior analysis. 2. Spearheaded the successful launch of three booking applications, resulting in a 25% increase in monthly transactions and a 20% growth in customer base within the first six months. 3. Spearheaded a detailed analysis of static and dynamic elements of the website, resulting in a 30% improvement in loading times. This optimization significantly enhanced user experience and decreased bounce rates by 15%. 4. Implemented a streamlined user registration process on a traveling website, resulting in a 40% increase in user sign-ups and a 25% boost in user engagement within the first quarter. 5. Identified and resolved inefficiencies in the booking process, reducing checkout abandonment rates by 20% and contributing to a $150,000 monthly increase in revenue. 6. Conducted user acceptance testing (UAT) and gathered feedback for an e-commerce application, leading to a 15% reduction in customer support tickets and an 18% improvement in customer satisfaction scores. 7. Introduced and executed an agile development approach, resulting in a 20% decrease in project completion time and a 15% reduction in overall project costs. 8. Analyzed web analytics data for a traveling website, uncovering key insights that led to a 30% improvement in SEO rankings and a 25% increase in organic traffic. 9. Collaborated with UI/UX designers to revamp the user interface of an e-commerce website, contributing to a 25% increase in user interactions and a 20% decrease in bounce rates. 10. Led the requirements-gathering process for static and dynamic websites, resulting in a 40% reduction in development time and a 15% decrease in post-launch defects. 11. Created comprehensive documentation, including business requirement documents (BRDs) and user stories, contributing to a 40% reduction in miscommunication between development and business teams.