
Sean K
AI Agent Performance Engineer: Reduce Tokens, Latency, Retries in Production
Competenze

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Esperienza lavorativa
CVS Health
Full time • 7 yrs 1 mo
Information Technology Portfolio Manager
Mar 2023 - Dec 2024 • 1 yr 9 mos
Responsible for book of 14 Tier 1 IT Vendors (85M+ in yearly spend) Including Cisco, Avaya, MongoDB, Informatica, and Verint. Responsible for IT Vendor relations and liaison between technical teams and vendors to insure proper communication of licensing needs and accountability of future growth or downsizing per roadmaps.
Telecommunications Manager
Nov 2017 - Mar 2023 • 5 yrs 4 mos
Responsible for day-to-day leadership of 24x7 Telecom Voice team of Fortune 5 company. Provide leadership in resolving telephony infrastructure incidents in both Cisco and Avaya environments. Oversee staff of telephony engineers and analysts to provide build and operations support. Interface with internal customers from PM to VP level to ensure delivery of projects on a timely basis and within budget. Interface with executive leadership to communicate progress during outage events.
Voip Implementation Engineer
Verizon • Full time
Sep 2008 - Apr 2012 • 3 yrs 7 mos
Responsible for post sale customer discussions on the Verizon VoIP design and the functioning of its various components. Build the technical logical pieces of the service, including the assignment of IP addressing, the configuration of access routers and creates the SIP Domain Name for DNS, building SBC configurations. Initiate Pre Install Testing (PIT) and verifies all systems are provisioned correctly in Verizon's network. Confirm details with the customer on various special features required by the customer to implement a successful VoIP Solution.