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Senior Technical Support Specialist Windows macOS Microsoft 365
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Senior Technical Support Specialist
Adobe • Full time
Oct 2022 - Present • 3 yrs 10 mos
• Provide remote technical support for Windows and macOS systems. • Troubleshoot Microsoft 365, Outlook, Teams, and OneDrive issues. • Resolve operating system, software installation, and performance-related problems. • Support VPN connectivity, user account access, and authentication issues. • Diagnose printer, network, and application-related incidents. • Deliver professional customer support while maintaining high customer satisfaction. • Document troubleshooting steps and resolutions using enterprise support tools.