SHAHID

COUNTRY OPERATIONS MANAGER

Feb 2014 - Feb 2021 • 7 yrs

• As COH for BAL in Afghanistan having deposit base of USD 200M, streamlined efficient and effective functioning of two conventional branches, overseeing all aspects of day-to-day operations. This role encompassed supervising operational functions, IT, Treasury Operations, Reconciliation, Administration, HR Management, HR Operations and Branch Operations. Maximized bank's success in delivering exceptional service and meeting needs of clients in Afghanistan. • Implemented AML/KYC guidelines from both Bank Alfalah and Central Bank. • Monitoring compliance of Treasury Operations procedures, aligning them with regulatory standards set by Bank and Central Bank. • Managing bank operations in strict conformity with regulatory requirements outlined by Central Bank, coordination and negotiation with Head Office, Central Bank, External Auditors, Legal Counsel, Branches, and various other offices / agencies. Achieved the highest CAMEL audit rating from Central Bank. Synchronization with Country Manager and Head Office, contributing to strategic decision-making regarding Bank Alfalah operations in Afghanistan. • Functioned as Officiating Country Manager for a ten-month period. Achieved performance rating exceed expectations from management. Influenced significant roles within key committees including Management Committee, ALCO Afghanistan, Human Resource Committee Afghanistan, and Credit Committee Afghanistan, underscoring active participation in critical decision-making processes.

Senior Manager Operations

Aug 2011 - Feb 2014 • 2 yrs 6 mos

Senior Manager Operations Bank Alfalah, Karachi, Pakistan • As Overseas Senior Operations Manager, spearheaded operational excellence across diverse locations in Afghanistan, Bangladesh, and Bahrain. Responsibilities encompassed a wide array of crucial tasks, including Operations, Audit, Policy Enforcement, and Human Resource Operations. • In addition to operational oversight, played pivotal role in facilitating Human Resources processes for our overseas branches. This also encompassed conducting interviews for candidates shortlisted from Pakistan. • Collaboration was the cornerstone of my approach, as evidenced by my active participation in meetings with various Head Office departments. Facilitated resolution of challenges encountered by our overseas branches, ensuring alignment with organizational objectives. • Furthermore, diligently followed up on issues identified during these meetings, liaising with relevant departments to drive timely resolution. • This engagement extended beyond Head Office, as actively collaborated with Country Operations Heads and Country Heads to address operational challenges specific to each location. • Key aspect of my role comprised of review of audit reports and compliance submissions from overseas branches. I identified and highlighted areas requiring attention, enabling initiative-taking resolution and continuous improvement in our operational processes. Remained involved in preparation and approval of various policies and procedures specifically designed for overseas operations.