SHAHRIYA SHIHAB

Remote support

Facebook • Part time

Feb 2026 - Jun 2026 • 4 mos

Hi, I'm Shahriya Shihab, an expert Support Specialist. My career includes working as a part-time Remote Support Specialist for Facebook platforms, where I maintained a 99% user satisfaction rating across hundreds of global cases. I managed live chat support, resolved complex ad-account and page compliance issues, and troubleshooted technical glitches under pressure. My major achievement includes optimizing community moderation workflows and increasing support response efficiency by 35%. Highly reliable and precise, I bring elite platform expertise to handle your customer service flawlessly.

Telegram bot

BD • Lavoratore autonomo

Jul 2025 - Feb 2026 • 7 mos

Hi, I'm Shahriya Shihab, a professional developer with 3+ years of experience in custom Telegram bots, mobile apps, and SaaS market solutions. Over my career, I have successfully delivered 500+ Telegam Bot automated projects for clients worldwide. Beyond development, I offer elite services as a virtual assistant, chat support agent, business advisor, and data entry expert. As a digital marketer, I execute high-converting Facebook/TikTok campaigns and boosts. Additionally, I create premium custom jersey designs and high-CTR thumbnails. I deliver top-tier, reliable, and scalable results.

Remote support

1xBet • Part time

Apr 2025 - Jan 2026 • 9 mos

Hi, I'm Shahriya Shihab, a dedicated Support Specialist. My career includes serving as a part-time Remote Support Specialist for 1xBet, where I achieved a 98% customer satisfaction rate and successfully resolved over 7,000 user queries. I managed high-volume live chat, troubleshooted technical account issues, and performed swift verifications in high-pressure environments. My core achievement is optimizing response times by 30%, delivering flawless client retention. Dedicated, precise, and highly reliable, I bring proven remote expertise to handle your customer service needs flawlessly.