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shaikh_rahim9

Shaikh R

@shaikh_rahim9

IT Service Desk Engineer

India
Inglese, Hindi
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am an IT Service Desk Engineer with over 4 years of experience in IT support and service desk operations. I specialize in incident management, Microsoft 365 support, and Windows troubleshooting within ITIL-based environments. I have a strong focus on first-call resolution, SLA adherence, and providing reliable support for VIP incidents.... Continua a leggere

Competenze

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shaikh_rahim9
Shaikh R
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza tecnica
I will provide professional IT help desk and technical support
A partire da15 USD / progettoMaggiori dettagli

Esperienza lavorativa

Birlasoft

Global service desk engineer

Birlasoft • Full time

Aug 2022 - Jul 2024 • 1 yr 11 mos

Provided L1/L2 global technical support across multi-regional enterprise environments, maintaining a 98%+ SLA compliance rate. Managed end-to-end incident lifecycles, user access provisioning, Active Directory/M365 administration, and remote desktop troubleshooting. Skilled in ITIL-aligned ticket triage, root cause analysis, and technical documentation to minimize downtime for international users.